I’ve worked in the web design & SEO space for over 25 years, and I’ve never seen a shift like this in the industry.
AI is completely changing how we approach website content and SEO, from the pages we plan to the questions we need to answer.
People are using ChatGPT, Google’s AI search features and other tools to research businesses, compare options and decide who to contact. That means we need to think about how your business appears in those answers, as well as where your website ranks in Google.
So, can AI find your business? And if it does, is it getting the details right?
Here’s what your website absolutely needs to cover if you still want to be around in 5 years:

1. Put the answer first on every page
Give AI search tools a clear explanation of the page’s main topic right from the start, including how it relates to your business.
On a service page, explain what your company provides, who it’s for and where you work. On a pricing page, state your prices or what affects the quote. In an advice article, answer the main question before expanding on it.
For example:
“ABC Engineering provides stainless steel fabrication for food manufacturers across Auckland, producing custom benches, tanks and processing equipment.”
That connects the company with a specific service, customer group and location, giving AI search tools clear information to reference.
Use the rest of the page to explain your capabilities, process and experience, with relevant projects and answers to customer questions.
2. Create a separate page for each main service
Think of your service pages as fishhooks in the Google ocean. Each useful page gives you another opportunity to connect with someone searching for that particular service.
If everything sits on one service page, you have one page trying to cover every search. You’re also giving ChatGPT, Claude and Google’s AI search one general page to reference and send people to, rather than a specific page that closely matches their question.
Separate pages give each service its own opportunity to appear in relevant searches and AI answers. They also give search tools a more useful destination to recommend when someone asks about that service.
For example, new home builds, renovations and commercial fit-outs deserve their own explanations. Each attracts different questions about costs, timeframes, experience and what’s involved.
Explain each service properly, add relevant projects and answer the questions customers ask. Then link related pages together so search tools can discover more of what your business offers.
3. Use headings that match real customer questions
Your menu labels can stay short and straightforward, such as “Contact Us” or “FAQs”
Within the page, use secondary headings to introduce questions customers ask about that service. Follow each heading with a relevant section that answers the question directly, then adds useful detail.
For example, a renovation page could include:
- How much does a home renovation cost?
- How long does a renovation take?
- Can I stay in my home during the work?
- Do you organise building consent?
This connects the service with the specific information people search for and ask AI tools about.
Start with questions from customer emails, phone calls and quotes. Google’s “People also ask” results can provide ideas too.
4. Swap vague claims for specific facts
“Competitive prices”, “extensive experience” and “excellent results” sound fine, but they don’t explain much.
Specific facts give customers something they can compare and search tools something concrete to reference. For example, instead of saying “Fast turnaround” say “Most projects take six to eight weeks”.
The same applies to prices. If every job is different, explain what affects the quote rather than simply saying “it depends”.
5. Add a proper FAQ section to relevant pages
FAQs can be a goldmine for AI search because they match the way people ask questions in ChatGPT, Claude and Google’s AI search.
When your website answers a relevant question clearly, AI search tools have information they can draw on and reference. Detailed answers also demonstrate your knowledge, helping establish why your business is relevant when someone asks who can do the job.
Add FAQs to individual service pages, with questions specific to that service. You can also have a dedicated FAQ page for broader questions about your business. Keep each answer direct, specific and based on your actual experience.
The aim is to give AI search tools useful evidence of what you know and what your business can deliver.
6. Write blog articles around what people search for
Blogs give you more opportunities to appear in searches beyond your main service pages. Choose topics around questions people ask Google and AI tools, then connect the answers with your services and experience.
For example, an engineering company could write “Which stainless steel grade is best for food processing equipment?” The article answers a specific question, demonstrates knowledge and links back to its fabrication service. They’re also a useful place to highlight particular services, showcase projects and share broader business information.
Blogs also can help keep your website current. Google has long valued useful, up-to-date information, and AI search gives you another reason to keep adding relevant content and updating older articles when details change.
How Merge Media can help
We plan websites around your business, your services and what your customers need to know before they get in touch.
That includes keyword and competitor research, deciding which services need their own pages, planning useful content and considering SEO and AI search from the start.
We don’t use AI to design your brand or website. The design comes from us. We do build with an understanding of how people now use AI to find and research businesses.
If you’re looking into getting a new website, find out how we approach AI search and website strategy here.
Feeling overwhelmed or not sure where to start? If you’d like to talk about what AI search means for your business and website strategy, get in touch!. We’d be happy to help you work out what to focus on first.



















