Have questions about our services?
Here are clear answers to some of the most common questions about our web design, branding, and marketing services.
What can you do for my business?
We offer a full range of creative and digital services to help your business stand out and succeed. Our expertise includes:
- Custom website design and development
- Website hosting, maintenance, and security
- Search engine optimisation (SEO)
- Content writing and copywriting
- Branding and logo design
- Brand identity development
- Graphic design for print and digital
- Business cards, brochures, flyers, and stationery design
- Social media graphics and templates
- Signage design for indoor and outdoor use
- Photography
- Videography
- Email marketing design and setup
- Menu and Packaging design
- Ongoing creative support packages
*Some services, such as photography and videography, are provided through trusted partners we work closely with, and we can connect you directly with them.
Can you write the content for my website?
Yes, our content writers can create engaging and search-friendly copy that reflects your brand voice and connects with your audience. We will work with you to make sure every page says exactly what your customers need to hear.
Do I need to provide photos for my website?
If you already have high quality images we can use them. If not, we can arrange professional photography or help you choose the right stock images so your website looks polished and consistent.
Do you use free website builders like Wix or Squarespace?
No, we design and build professional websites on WordPress that are customised for your business. This ensures you have more flexibility, better performance, and complete ownership of your site.
What is website hosting and can you provide it?
Website hosting is the service that stores your website’s files and makes them accessible online. Without hosting, your site cannot be viewed on the internet. Yes, we offer secure hosting on a dedicated server with regular updates, backups, and technical support to keep your website running smoothly and safely.
Can you use my current logo and branding?
Absolutely. We can work with your existing logo and colours or refresh them if you want a modern update.
Can you improve my current website instead of building a new one?
In some cases, if your site is built in WordPress, we may be able to take it over and make improvements. However, we often recommend starting fresh so your website can be built on a solid, modern foundation that works well and is easy to maintain.
Do you offer payment plans?
Yes, we can spread payments across the project so it is easier for you to manage your budget.
What information do you need from me before starting a project?
Before we start, we will ask you to complete a short form with basic questions about your target audience and preferences so we have a clear direction. We will also need to understand your goals and what you want your brand to communicate. This usually includes any logos, brand colours, and images you have, plus examples of websites or designs you like. If you do not already have a brand identity, we can create one that we believe will suit your business, giving us creative freedom to explore ideas.
Will my website work on mobile phones and tablets?
Yes, every site we create is fully responsive so it looks and works great on all devices.
Can you update my website after it goes live?
Yes, we offer ongoing maintenance and support packages so you can keep your site secure, updated, and performing well. You can also update it yourself, and we can teach you how.
How long will it take to build my website?
Most websites take between four and eight weeks to complete. This can vary depending on how quickly we receive content and feedback from you.
Do you work with businesses outside New Zealand?
Yes, while we are based in Auckland, we work with clients across New Zealand and internationally.
What ongoing costs should I expect after launch?
The only ongoing cost you can expect is from our hosting package, which includes technical support and secure hosting to keep your site running smoothly. Maintenance or SEO support is optional if you want to further improve and maintain your site’s performance.